Financial Debt Collection Agency Services GlasgowFounded in 2006, Group is a UK-based credit controller, recoveries direction, and business process outsourcing company operating in both the B2C markets with offices in both Glasgow and also Stratford-upon-Avon. Its focus is on understanding its customers' needs and providing innovative solutions that help assemble victory both for them and to their own customers.
Currently employs over 220 FTE with a capability to expand to 330 FTE across all its extensive websites in Glasgow and Stratford upon Avon to adapt additional capacity.
Widely regarded as a leader when it comes to creation and the use of new technology has established itself as a market leader when preserving its freedom from larger less nimble competitors. Since the companies launching back in 2008 and its staff have won a number of high profile business awards includingthe best utilization of technology for itself service client portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, in addition to being known for advanced use of technology is to date the sole DCA to have won both ideal consumer and best commercial DCA.
Broad industry appeal, works with a variety of customers from a number of distinct sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we are able to work seamlessly throughout these sectors due to our advanced on grooming procedures that are intended to facilitate a comprehensive comprehension of our customers business before commencing work together.
When you work without a taken for granted, we take some time to get to know you and your clients, the plan we invent for you is unique to your company needs and evolves along with our partnership.
Customer support, has worked with the impression that irrespective of the present situation a client finds themselves dealing with, they may be and will always stay a valued client of our customers, this ethos ensures that functions with its customers across a selection of debt types and click this site era. In addition to working with customers on overdue arrears and elderly debt accounts also works with a number of customers at very early stage arrears, often in a white label capacity representing and carrying the name of a number of the UK's biggest titles.
Investing in our customers, we're a professional services business focusing on a very higher set of criteria which are governed by the Financial Conduct Authority, and as member of the highly regarded Credit Services Association we are committed to ensuring that all of our people work into the highest of standards. Development and training play an integral part in the lives of all employees at all levels, Coaching doesn't end once induction is completed but is ever present throughout the working environment.
Quality assurance plays a key role in all we do at; QA touches all parts of our company and is covered Debt Collection Improvement Act Implementation Federal ... with our three line of defence and backed up through our own internal audit group and separate compliance capabilities.
Groups senior management staff is made up of a number of the most experienced and well recognized professionals in the industry, with more than a 150 years combined experience in the realm of financials.